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http://hdl.handle.net/2074/898
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| Title: | Evaluation of a decision support system for credit management decisions |
| Authors: | Kanungo, S
Sharma, S
Jain, P K |
| Keywords: | DSS
Empirical
Evaluation
Quasi-experiment |
| Issue Date: | 2001 |
| Citation: | Decision Support Systems, 30(4), 419-436 |
| Abstract: | This study was conducted to evaluate the effectiveness of a decision support system DSS for credit management. This study formed a part of a larger initiative to assess the effectiveness of IT-based credit management processes at the State Bank of India SBI . Such a study was necessitated since credit appraisal has emerged to become a critical sub-function in Indian banks in view of growing incidence of non-performing assets. The DSS that we assessed was a credit appraisal system developed in Quattro Prow at SBI. This system helps in the analysis of balance sheets, calculation of financial ratios, cash flow analysis, future projections, sensitivity analysis and risk evaluation as per SBI norms. We used a strong quasi-experimental design, called the Solomon’s four-group design, for our assessment. In our experiment, managers of SBI who attended training programs at the SBI training college, were the subjects. The experiment consisted of measurements that were taken as pre- and post-test... |
| URI: | http://eprint.iitd.ac.in/dspace/handle/2074/898 |
| Appears in Collections: | Management Studies
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