| Author: | Gupta, M P; Jana, Debashish |
| Advisor: | Advisor |
| Date: | 2002
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| Publisher: | |
| Citation: | Government
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| Series/Report no.: |
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| Item Type: | Article
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| Keywords: | e-government; mature stage; nascent stage; tangible; intangible |
| Abstract: | The importance of measuring the performance of e-government cannot be overemphasized. In this paper, a flexible framework is suggested to choose an appropriate strategy to measure the tangible and intangible benefits of e-government. An Indian case study of NDMC (New Delhi Municipal Corporation) has been taken up for analysis and placement into the framework. The results obtained suggest that to have a proper evaluation of tangible and intangible benefits of e-government, the projects should be in a mature stage with proper information systems in place. All of the e-government projects in India are still in a nascent stage; hence, proper information flow for calculating ‘return on e-government’ considering tangible and intangible benefits cannot be fully ascertained. |
