Identification of critical success factors (CSFs) and performance indicators of TQM: a select study of Indian organizations

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Author: Wali, Ayoob Ahmed
Advisor: Gupta, A. D.; Deshmukh, S. G.
Date: 2000
Publisher: IIT Delhi
Citation:
Series/Report no.: TH-2803;
Item Type: Thesis
Keywords: Total quality management
Abstract: